Introduction

JDA is committed to providing the highest standard of service available and adheres to the basic principles of natural justice and procedural fairness.  This commitment applies to clients, candidates and employees.

Purpose

The purpose of this policy is to provide a framework through which you can express dissatisfaction with any aspect of your dealings with JDA and to have your grievance dealt with at the earliest opportunity.

Definition of grievance

The definition of grievance  for the purposes of this policy is:

1. A real or imaginary wrong causing resentment and regarded as grounds for complaint
2. A feeling of resentment or injustice at having been unfairly treated

Policy

JDA will establish mechanisms to promote fast and efficient resolution of grievances.

Open communication and feedback are regarded as essential elements of a satisfying and productive working environment, and positive customer experience.

Complainants should feel comfortable discussing their grievance in accordance with the procedures outlined in this policy.

All formal avenues for handling of grievances will be fully documented and the complainant’s wishes will be taken into account in the determination of appropriate steps and actions.

No complainants will be intimidated or unfairly treated in any respect if they make use of this policy to resolve an issue.

Responsibilities

It is the responsibility of complainants to ensure that:

• They attempt to resolve any issues through the processes outlined in the Grievance and Dispute Resolution procedure at the earliest opportunity.

To download a Grievance and Dispute Form click here.

To download a copy of the Grievance and Dispute Resolution Procedure click here.